Frequently Asked Questions
Everything you need to know about our premium writing instruments and services.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery status.
What is your return policy for writing instruments?
We offer a 30-day return policy for unused products in their original packaging. Please contact our customer support team to initiate a return authorization before shipping your items back.
Do you offer international shipping?
Currently, Pilot Corporation of America ships exclusively to addresses within the United States and its territories. For international inquiries, please visit the global Pilot Pen website to find a distributor in your region.
Where can I find ink refills for my Pilot pen?
Refills are available directly through our online store under the 'Refills' category. To ensure compatibility, please check the model name on your pen barrel or refer to our digital refill guide.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.
Is there a warranty on your luxury fountain pens?
Yes, our premium and luxury writing instruments come with a limited warranty that covers mechanical failure and manufacturing defects. This warranty does not cover damage caused by misuse, accidental dropping, or unauthorized repairs.