Returns & Exchanges Policy
At Pilot Corporation of America, we stand behind the quality of our writing instruments and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we are committed to making it right through a refund or replacement.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number and the reason for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all pens, refills, and accessories are included to avoid processing delays.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing